USA_IT Technical Analyst I

Business Systems Analyst I

Overview
The Business Systems Analyst I supports business operations by analyzing requirements, recommending system improvements, and implementing cost-effective technology solutions aligned with overall business strategy. This role works closely with cross-functional teams to enhance systems, processes, and performance across the organization.

Key Responsibilities

Business Analysis & Requirements Gathering

• Develop a thorough understanding of supported business areas to identify and document system and process requirements
• Translate business needs into functional system solutions and process improvements
• Travel up to 10% (air and ground) to support business operations across locations

Systems Support & Development

• Participate in development, enhancement, and support of systems, interfaces, and business processes
• Collaborate with IT teams on new and existing system implementations
• Provide ongoing support for business-critical applications

Project Management & Execution

• Lead and support IT projects aligned with strategic business goals and operational needs
• Manage projects through all phases of the software development lifecycle (SDLC)
• Assist in preparing proposals, recommendations, and presentations for stakeholders

Research & Solution Design

• Evaluate system solutions and recommend optimal approaches based on business needs, existing infrastructure, and technical constraints
• Partner with IT teams to ensure efficient and scalable system design

Additional Responsibilities

• Provide backup support for other IT functions as needed
• Perform additional duties based on business needs

Required Qualifications

• U.S. Citizenship required
• 5+ years of experience as a Business Analyst or in a related role
• Ability to develop, document, and implement business systems policies and procedures
• Strong analytical and problem-solving skills with a creative mindset
• Excellent written and verbal communication skills, including presentation abilities
• Strong math and reading comprehension skills

Technical Skills

• Basic experience in ERP environments
• Working knowledge of relational databases (RDBMS), including Oracle, SQL Server, or DB2
• Proficiency with Microsoft Windows and Microsoft Office Suite (including Access)

Education

• Bachelor’s degree in Information Technology, Management Information Systems, or related field
• Equivalent combination of education and experience may be considered

Preferred Attributes

• High attention to detail with a focus on quality, accuracy, and safety
• Ability to manage time effectively and meet deadlines independently
• Strong interpersonal skills with the ability to collaborate across all organizational levels
• Ability to handle sensitive information with confidentiality
• Positive attitude with a team-oriented mindset
• Commitment to following and enforcing company procedures and standards