Accounting Clerk: II (Intermediate)-

IDEALLY WOULD LIKE THIS PERSON TO CONVERT TO FULL TIME

The Accounts Receivable Specialist position focuses on high volume business to business direct customer contact in collecting and reconciling disputes with customers, controlling and preventing the continuation of outstanding past due receivables, and minimizing bad debit risk to the organization while ensuring customer satisfaction and proactive sales engagement.



Deliverables:

Ownership of all aspects of Customer AR including collection of past due balances, reconciliation of account, on account cash and credit memo application, and identifying/reporting of disputed invoices with customers to ensure timely payment, keeping aged AR and bad debt to a minimum all while maintaining a positive customer experience 35%

Collaborates with customer, sales, customer solutions, dispute management and C2C management to resolve payment issues while using good judgement. Reconciles complex dispute data from customer and prepares for resolution. 35%

Analyzes information and communicates to supervisor as needed to determine next course of action 10%

Mitigates customer risk by asking the right questions, reviewing credit and setting appropriate credit line following policies an procedures to support Credit and Receivable requirements. 10%

Ensures policies and procedures, SOX and other internal controls, are followed supporting organizational financial requirements 10%

Performs other related duties as required or requested. As needed



Education/Experience/Training:

For Sr. AR: 3-5 years of business-to-business or consumer collection experience preferred

Proven history of successful dispute reconciliation/troubleshooting

Specialized Knowledge/Skills:

Knowledge and experience working with MS Office Suite, with strong Excel skills

SAP experience or major EAP experience

Experience using and managing accounts with major collection software (Get Paid, High Radius)

Compressive experience in entire orders to cash cycle

Understanding credit risk principles

Ability to manage workload to a deadline and maintain set individual and team goals.

Excellent negotiation skills, ability to gain trust and confidence with customers, management, and peers

Ability to identify root cause issues, offer possible solutions and/or next course of action

Excellent verbal and written communication skills

Experience working in a public company preferred

Knowledge of collection principles with ability to reconcile credits & debits

Excellent customer service (internal & external)

Cross functional team collaboration

Ability to prioritize workload

Working onsite three days/week