United States-Developer Advocate

Developer Advocate, Michelangelo Open Source (MA OSS)

About the role
The role of developer advocate is versatile, focusing on driving impactful changes to bridge the gap between ***'s engineering community and its broad set of infrastructure tools. A developer advocate collaborates closely with all levels of the engineering staff to promote best practices, collect feedback, and adjust strategies to align with both technological advancements and business objectives. Candidates should exhibit strong technical expertise, excellent communication skills and problem-solving within a technical environment and a proactive approach to community building.

The Developer Advocate is pivotal in championing the Michelangelo Open Source (MA OSS) initiative, aiming for external adoption and establishing MA as the industry standard for ML platforms. This role involves bridging the gap between the external ML community and MA OSS, focusing on MLOps best practices across the entire Machine Learning development lifecycle.

Key Responsibilities
- Content Creation: Develop high-quality technical content (documentation, tutorials, blog posts, and presentations) focused on MLOps workflows, MLOps tools, and the MA OSS platform to educate and engage the global open-source ML community.
- Community Engagement: Build and nurture a vibrant external developer and contributor community for the MA OSS project. This includes organizing workshops, hackathons, and educational programs to drive external adoption and community contributions.
- Operational Efficiency: Enhance the operational aspects of the developer advocacy program to align with ***'s high-level business objectives
- Feedback Loop Management: Engage with the developer community and internal teams to collect and analyze feedback. Use this data to prioritize feature requests and bug fixes.
- Strategic Planning: Align developer advocacy initiatives with the priorities of the business and engineering teams.
- Plan and execute on a biannual schedule while adapting to emerging trends and organizational needs.
- Advocacy and Influence: Represent the needs of the developer community internally, championing their causes and driving changes that enhance their experience and productivity.
- Provide technical support and troubleshooting guidance to external MA OSS community users and contributors, focusing on MLOps workflows and platform adoption across the entire service development lifecycle.
- Develop and share high-quality technical content such as documentation, blogs, tutorials and presentations crucial for educating ***'s engineering community about best practices, new tools and technologies.
- Continuously engage with the developer community, various internal teams and stakeholders to collect, organize and analyze feedback to help prioritize feature requests, bug fixes and ensure product roadmaps meet ***'s business goals and provide a top tier engineering experience.


Skills and Qualifications
Strong technical background with deep experience in Machine Learning (ML) and MLOps practices. Familiarity with the entire ML development lifecycle (data, training, serving, monitoring).
Excellent communication and interpersonal skills, capable of building strong relationships.
Proven ability to create engaging content tailored for a technical audience.
Experience in community building and management in a technical environment.
Strong analytical and problem-solving skills, with a proven ability to manage complex projects in a dynamic environment.

Educational Requirements
Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent experience.

Preferred Qualifications
Experience in building and managing technical communities and a capability of fostering a vibrant developer community by organizing workshops, feedback sessions, providing support and other collaboration and knowledge sharing opportunities.
Experience contributing to or ownership of an open source technology, preferably relevant to developer productivity.
A portfolio of content showcasing writing abilities on both a technical and promotional level.

Competencies
Operational Excellence
Being an owner who manages both support operations and the launch of new features. Providing timely and qualitative support for all user requests, ensuring a smooth feature launch process that aligns with user needs and product roadmaps.

Technical Expertise
A deep understanding of an organization's products, APIs, and tools. Continuously learning about and experimenting with technology, its application, and educating developers to enhance both their experience and the product's evolution.

Scalable Evangelism & Community Management
Building and nurturing a developer community to facilitate innovation. Maximizes impact by creating an engaging environment where developers are well-supported and empowered through informative and inspiring communication about an organization's APIs and tools.

Feedback Loops
Establishes effective channels for gathering and responding to user feedback. Helps in refining the Developer Platform API, tools, and documentation based on developer insights, but also ensures that these enhancements align well with the developers' needs and contribute to the product's continuous improvement.

For Travel: Maybe one or two in a month and dont plan for international travel.
- There may be local events in the Bay Area that the EXT would need to take part of which may sometimes be outside of normal working hours.

Additional Notes:
Search: MLOps, Kubernetes, K8s, Docker, Open Source, Python, Linux, Machine Learning. The hiring team is looking for a DevOps-minded engineer who happens to be great at communication. If the candidate hasn't touched a terminal or a Kubernetes cluster in the last year, they are likely too far removed from the tech stack for this role. Site Reliability Engineer (SRE) or DevOps Engineer Look for people with active GitHub profiles who have contributed to ML/AI projects. Former Technical Founders: People who started their own tech companies often make great advocates because they know how to pitch, code, and build a community simultaneously. comfortable writing a technical tutorial as they are networking at a 7 PM mixer. They need to be the 'Face of Michelangelo' to the external world. If they aren't willing to work the 'split shift' to attend local evening events, they aren't the right fit.