People Care Advisor I

People Care Advisor # 24-07998

Job Title: People Care Advisor
Location: Houston, TX 77079
End-Client: Large Energy Company
Pay: $30 - $32.72/hr.
Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available
Job Type: 10 month contract role

Role Synopsis:

• Services & Solutions is an internal global HR shared services organization, responsible for

delivering centralized and standardized HR services for bp from a number of geographical
delivery centers. Services & Solutions- People Care Advisors are the first point of contact
for HR related matters, the team are policy and process experts, dedicated to delivering the best experience.

• The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes. The role holder will also perform people and

culture transactions and contribute to continuous improvement activities.

Key Accountabilities:

• First point of contact for employees, line managers and people advisors. Supporting full
• employee life cycle query resolution via live channels e.g. chat and case management.
• Examples queries include:

o Life event queries (how to, when, where)
o Time and attendance queries (how to, what type, when)
o Reward, performance and compensation queries
o Coaching line managers through employee relations queries
o Providing exit guidance

• Use our operating framework and service enabling technologies to manage queries.

o Create, update, triage and/or resolve cases according to our services commitment
o Follow defined problem and incident management processes, escalate where necessary
o Proactively seek advice on unclear processes and suggest solutions to problems
o Evaluate high risk cases/trends and deliver regular updates to leads
o Execute in-scope transactions in people and culture applications

• Support basic people and culture system(s) navigation

o Promote the use of self-service
o Diagnose individual system queries and seek resolution
o Perform initial investigation for technical issues and triage them to the centralized application support team

• Support proactive project activities

o Support new joiners, movers and leavers by providing enhanced care services
o Identify and execute continuous improvements opportunities
o Support knowledge creation and maintenance
o Support global change and implementation projects
o Support cyclical people and culture activities

Essential Education:

• Higher education qualification (e.g., A level, high school diploma) or equivalent experience. *Local market variation may apply.
• Experience in HR or another shared services environment is preferred

Essential Experience and Job Requirements:
Actively working to develop capability in line with P&C capability framework, with an equal blend of EQ, IQ and drive.

Technical Capability

• HR generalist/practitioner or related/equivalent experience
• Problem solving skills demonstrated through experience in case management
• Numeracy & analytical thinking able to quickly and effectively analyze data to provide business insights
• Risk Management

Business Capability

• Customer focus Puts the customer at the heart of decision making
• Solution focus applies judgement and common sense and seeks to identify solutions which will add value
• Business acumen ability to manage the needs of our colleagues in the context of business strategy.
• Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the company's business strategy

Leadership & EQ Capability

• Acts with integrity - demonstrating the company's values and behaviors.
• Inclusion and working together proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set -remembers to look beyond individual performance to consider the bigger picture and the team perspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences

Desirable Criteria:

• Foundational knowledge of CRM tools
• Foundational knowledge of Microsoft 365
• Foundational knowledge of Workday or other HR data management system