Administrative Assistant I

Location: Duarte, CA
Pay rate: $20/hr (with medical, dental, vision, and nonmatching 401k benefits!)
Schedule: 8:00 AM – 5:00 PM Monday - Friday
Position Type: Temporary (Potential extension or conversion TBD based on performance)
Interview Type: In-person

Primarily responsible for coordinating multiple services within the Lab Outreach Program. This position requires strong working relationships with clients, staff, patients, physicians, and vendors to support continued Outreach Program growth.

Acts as a liaison and provides client services for Outreach and the 30+ Community Clinics. Responsibilities include specimen collection, logistics, supplies, pricing, report status, and ensuring efficient and accurate processing according to department procedures. Maintains confidentiality of specimens and paperwork received.

Maintains and/or enhances customer relations with all internal laboratories and Outreach clients by following up on sample requests for needed information, documenting appropriately in the database, conducting on-site visits and quarterly in-services, and promoting test offerings.

Handles laboratory orders and is accountable for all billing information related to testing.

Processes material requests from outside facilities in order to perform secondary diagnosis confirmation.

Responsible for reviewing and maintaining all Outreach work queues on a daily basis.

Initiates billing, generates Lab Outreach client invoices, and follows up on payments.

Partners with Patient Financial Services (PFS) and the Medical Foundation Authorizations department to resolve billing issues and verify authorization approvals needed for testing.

• 2+ years of experience in administrative services, preferably within a healthcare setting

• Patient billing and third-party/government program billing experience preferred