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Job Requirements of LOA Intake Compliance Coordinator - Admin:
-
Employment Type:
Full-Time
-
Location:
Tampa, FL (Onsite)
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LOA Intake Compliance Coordinator - Admin
Icon Information Consultants
Tampa, FL (Onsite)
Full-Time
Leave Compliance Coordinator -
Pay Rate: ***/hr
Admin
Position Summary
Under the general guidance of the team supervisor, this position is responsible for administering various clients Family Medical Leave Act (FMLA) policy, applicable state and concurrent leave requirements and performing various clerical duties to support the administration and operational functions of the unit.
Responsibilities
Assists associates with leave of absence requests and guides them through the process
Assist with leave line for phone calls, case set up and answer questions from associates
Handle caseload for multiple bottlers by processing tasks and updating case notes
Processes all FML leave of absence and concurrent state and company leave paperwork according to established procedures and laws
Provides timely and accurate responses to consultant, associates and all levels of management concerning day-to-day issues and activities
Administer the FMLA policy and concurrent state and company leaves
Review LOA/vendor documentation for accuracy and completeness.
Make recommendations to approve or deny requests for FMLA based on federal regulations. Make recommendations to approve or deny state and company concurrent leaves based on requirements.
Administer multiple shared email boxes and distribute notifications appropriately
Coordinates correspondence, forms and other documents via the claim system
Generate/analyze reports as required
Maintains and reviews files, including intermittent time recording, pattern and usage
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
Support team by processing mailings for multiple clients
Maintains compliance with standards and federal/state regulations
Contact Providers for clarification
Support management with special projects as necessary
Requirements
Associate s degree or equivalent combination of education and experience
2-5 years of FMLA/absence management claims handling
1 yr of administration of company leaves of absence
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Pay Rate: ***/hr
Admin
Position Summary
Under the general guidance of the team supervisor, this position is responsible for administering various clients Family Medical Leave Act (FMLA) policy, applicable state and concurrent leave requirements and performing various clerical duties to support the administration and operational functions of the unit.
Responsibilities
Assists associates with leave of absence requests and guides them through the process
Assist with leave line for phone calls, case set up and answer questions from associates
Handle caseload for multiple bottlers by processing tasks and updating case notes
Processes all FML leave of absence and concurrent state and company leave paperwork according to established procedures and laws
Provides timely and accurate responses to consultant, associates and all levels of management concerning day-to-day issues and activities
Administer the FMLA policy and concurrent state and company leaves
Review LOA/vendor documentation for accuracy and completeness.
Make recommendations to approve or deny requests for FMLA based on federal regulations. Make recommendations to approve or deny state and company concurrent leaves based on requirements.
Administer multiple shared email boxes and distribute notifications appropriately
Coordinates correspondence, forms and other documents via the claim system
Generate/analyze reports as required
Maintains and reviews files, including intermittent time recording, pattern and usage
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
Support team by processing mailings for multiple clients
Maintains compliance with standards and federal/state regulations
Contact Providers for clarification
Support management with special projects as necessary
Requirements
Associate s degree or equivalent combination of education and experience
2-5 years of FMLA/absence management claims handling
1 yr of administration of company leaves of absence
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
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