Patient Access Specialist

Location: Pheonix, AZ 85004 (Onsite)
Schedule (choose one fixed shift):

• Mon–Fri, 5:00 AM – 1:30 PM

• Mon–Fri, 6:30 AM – 3:00 PM

• Mon–Fri, 8:30 AM – 5:00 PM
  Hours/Week: 40 • Start: ASAP • Compensation: $__/hr (W2), DOE • Employment Type: Contract/Temp-to-Hire (based on performance)

Join a high-volume specialty pharmacy support team handling accurate data entry, account/case creation, and overflow customer service for internal teams. You’ll update patient/account information from medical billers, work within a CRM (Salesforce preferred), and keep service levels on track in a fast-paced, time-sensitive environment.

• Create and update accounts and cases with a high degree of accuracy.

• Perform data entry from medical billing inputs; validate and correct records.

• Provide overflow customer service (phone/email/chat) for internal and external stakeholders.

• Maintain timely, professional communication and document interactions in the CRM.

• Track and escalate issues; follow up to closure with excellent judgment.

• Support team SLAs/quality metrics in a high-volume, fast-paced setting.

• Handle sensitive information with strict confidentiality and compliance standards.

• Strong, accurate data entry skills (speed + low error rate).

• Prior experience in Customer Service or Specialty Pharmacy (either is acceptable).

• Proficiency with Microsoft Office and web-based applications; confident email etiquette.

• Experience working under high pressure/time-sensitive conditions while solving problems and making sound decisions.

• Excellent time management, multitasking, and follow-through; dependable with a strong work ethic.

• Openness to feedback and coaching; team-oriented mindset.

• Salesforce (CRM) or similar database/CRM experience.

• Direct experience in healthcare/pharmaceutical settings.

• Understanding of challenges faced by patients with complex medical conditions.

• Familiarity with case management workflows and ticket/queue systems.

• Meaningful work supporting patient access and service quality.

• Collaborative team, clear process playbooks, and coaching.

• Opportunity for conversion based on performance (if applicable).

Apply with your resume and note your preferred shift.