I, Vendor Relations Clerk

Locations:

• Phoenix, AZ 85027

•  Windsor, CT 06095

Schedule: Monday – Friday | 7:30 AM – 4:00 PM
Work Setup: Hybrid (1 day remote)

The Vendor Relations Coordinator supports the day-to-day maintenance and management of vendor repair and equipment request processes. This role serves as a liaison between customers, vendors, and internal teams to ensure timely service delivery, accurate documentation, and continuous process improvement within the vendor relations function.

• Receive customer requests and coordinate vendors for repair and equipment completion.

• Record all incoming issues in designated systems and follow up with vendors and clients to ensure deadlines are met.

• Provide timely and accurate updates to customers and internal systems.

• Address day-to-day vendor issues and collaborate with internal departments to resolve them efficiently.

• Review and submit vendor quotes, determine next steps, and coordinate part orders and other materials as needed.

• Verify accuracy of work orders and data to ensure efficient processing, proper reporting, and billing accuracy.

• Monitor team inbox and systems for new or escalated requests; assist with coverage as needed.

• Maintain and manage orders within assigned territories to meet team metrics and performance goals.

• Participate in process analysis and continuous improvement initiatives within vendor operations.

• Collaborate with external and internal stakeholders to resolve operational issues.

• Assist with onboarding and integration of new vendors as required.

Education & Experience:

• High School Diploma or GED required.

• No previous experience required (training provided).

Certificates/Licenses:

• None required.

Skills & Abilities:

• Strong organizational and communication skills.

• Ability to multitask and manage multiple vendor requests simultaneously.

• Detail-oriented with proficiency in data entry and system management.

• Customer-service focused with a proactive problem-solving mindset.

• Primarily an office-based hybrid role.

• Frequent use of motor coordination and computer systems throughout the day.

• Occasional lifting of up to 30 lbs.

• Minimal exposure to physical or environmental hazards.